Negotiation Skills flashcards are a helpful tool for learning and practicing important negotiation techniques. These flashcards typically contain key terms, strategies, and scenarios to improve your negotiation skills.
Negotiation Skills involve the ability to communicate effectively, listen actively, and find solutions that benefit all parties involved. By practicing negotiation skills, individuals can improve their ability to reach mutually beneficial agreements and resolve conflicts peacefully.
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quick facts
Negotiation is a way to discuss and reach an agreement between two or more people.
Listening is a key skill in negotiation, as it helps understand the other person’s perspective.
Compromise is often necessary in negotiation, where both parties give a little to reach a solution.
Body language, such as eye contact and nodding, can also play a role in successful negotiations.
Practice can help improve negotiation skills, as the more you negotiate, the more comfortable you become.
card list
Front
Back
Active Listening
I Nodded And Made Eye Contact While My Friend Was Telling Me About Their Day.
Effective Communication
I Made Sure To Listen Carefully To My Friend's Feelings And Thoughts Before Responding.
Building Rapport
Talking To Someone About Their Favorite Sports Team To Find Common Ground.
Problem-solving
Example: Figuring Out How To Fix A Leaky Faucet By Tightening The Pipe Underneath.
Flexibility
Adapting Plans When The Weather Changes For A Picnic.
Confidence
Standing Tall And Speaking Clearly During A Class Presentation.
Patience
Waiting In Line For A Turn On The Swing At The Park.
Empathy
I Noticed My Friend Was Feeling Sad, So I Sat With Them And Listened To Their Problems Without Interrupting.
Closing Techniques
Asking The Customer If They Are Ready To Make A Purchase.
Understanding Of Customer Needs
Example: Asking A Customer About Their Preferences Before Recommending A Product.
Time Management
I Make A Schedule To Finish My Homework Before Dinner.
Resilience
After Failing A Test, I Studied Harder And Did Better On The Next One.
Product Knowledge
Knowing All The Features And Benefits Of A New Phone So I Can Help Customers Choose The Best One For Them.
Negotiation Strategies
Example: I Asked For Extra Time To Complete My Homework And Offered To Do Extra Chores In Exchange.
